Improving serviceability

Nissan has developed a vehicle diagnostic system to repair cars as quickly and thoroughly as possible on customer request. The system allows us to analyze defects in just one-third of the time required by the previous system.
The new vehicle diagnostic system is also capable of performing tests while the vehicle is being driven. We can conduct tests to solve problems that appear under specific driving conditions, such as noises that occur only on rainy days, enabling us to address even defects that are difficult to identify when the car is not in motion.
The system uses graphs and other easy-to-understand indicators to explain the problem to the customer, and also enables on-the-spot online orders for replacement parts. This has significantly reduced the time between the diagnosis of a problem and the completion of repairs, letting us get vehicles back to our customers much more rapidly.