Improving serviceability
Nissan
has
developed
a
vehicle
diagnostic
system
to
repair
cars
as
quickly
and
thoroughly
as
possible
on
customer
request.
The
system
allows
us
to
analyze
defects
in
just
one-third
of
the
time
required
by
the
previous
system.
The
new
vehicle
diagnostic
system
is
also
capable
of
performing
tests
while
the
vehicle
is
being
driven.
We
can
conduct
tests
to
solve
problems
that
appear
under
specific
driving
conditions,
such
as
noises
that
occur
only
on
rainy
days,
enabling
us
to
address
even
defects
that
are
difficult
to
identify
when
the
car
is
not
in
motion.
The
system
uses
graphs
and
other
easy-to-understand
indicators
to
explain
the
problem
to
the
customer,
and
also
enables
on-the-spot
online
orders
for
replacement
parts.
This
has
significantly
reduced
the
time
between
the
diagnosis
of
a
problem
and
the
completion
of
repairs,
letting
us
get
vehicles
back
to
our
customers
much
more
rapidly.
